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102: From Empty Rituals to Driving Improved Outcomes: Changing How You Listen To Your Community, Hosted by FlashVote

Want to learn the art and science of listening to your community – and want to stop wasting everyone’s time on meaningless engagement? In this session, part presentation, part conversation between our two experts, you’ll learn new pathways for listening, as well as listening performance indicators to know when you’ve been successful. You’ll hear about the latest research into effective listening during racial justice demonstrations and protests by local government, including in Fort Worth after the murder of Atatiana Jefferson. You’ll also see how different input can be used to improve the quality and equity of your services.

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